Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy explains how Wildlife Rescue ("we", "us", "our") handles refund requests and cancellations for donations received through raptorrescue.org. It applies to donations made via Razorpay (UPI, cards, net banking, wallets), bank transfer, cheque, GoFundMe, and our US fiscal sponsor Raptor Rescue and Research Inc. (R3).

2. Nature of a donation

A donation to Wildlife Rescue is a voluntary, charitable contribution. It is not a purchase of goods or services. In exchange for your donation, we provide an acknowledgement and, where applicable, a tax-receipt (80(G) certificate for Indian donors, or a 501(c)(3) acknowledgement for US donors who give through R3).

Because a donation is a gift rather than a commercial transaction, refunds are governed by the principles below and are issued only in limited circumstances.

3. General refund policy

As a general rule, donations are non-refundable once they have been received and acknowledged. Donations are used to fund the rescue, treatment, and rehabilitation of injured birds and are typically committed to operational expenses (food, medicine, salaries, ambulance, clinic upkeep) shortly after receipt.

However, we understand that mistakes happen. We will consider refund requests in good faith and process them where they fall within the exceptions described in section 4.

4. When we will issue a refund

We will issue a refund in the following circumstances:

• Duplicate transaction — you were charged more than once for the same intended donation due to a technical retry, double-click, or network error.
• Incorrect amount — you entered the wrong amount (for example, an extra zero) and notify us within 7 calendar days of the transaction. We will refund the difference or the full amount at your option.
• Unauthorised transaction — the donation was made without your authorisation (for example, a family member or someone with access to your device or card used it without permission). We may ask you to report the matter to your bank or card issuer in parallel.
• Technical / processing error — Razorpay or the payment gateway reported a failure to you, but the amount was still debited from your account.
• Failure to deliver acknowledgement or 80(G) receipt — where we are unable to issue an 80(G) tax receipt that you specifically requested at the time of donation, and you no longer wish to proceed with the gift.

Refunds outside these circumstances are at the sole discretion of Wildlife Rescue and may be declined where the funds have already been committed to active rescue and medical expenses.

5. How to request a refund

To request a refund, please email us at nadeem@raptorrescue.org with the following details:

• Your full name and the name on the donor account, if different
• The date of the donation
• The amount donated
• The Razorpay payment ID, UPI reference number, or transaction ID
• The email address or phone number used at the time of donation
• A brief description of the reason for the refund request

You may also call us on +91 98100 29698 during working hours. Refund requests must be in writing (email) for us to process them.

6. Refund processing timeline

Once we receive your refund request and confirm it is eligible, we will initiate the refund through the same payment method used for the original transaction. Indicative timelines are:

• Acknowledgement of request: within 3 working days of receiving your email.
• Decision and refund initiation: within 7 working days of acknowledgement.
• Credit to your account:typically 5–10 working days after initiation, depending on your bank or card issuer (Razorpay's standard refund window).

Refunds are always returned to the original source (the same card, UPI handle, or bank account) and cannot be redirected to a different account. For UPI refunds, please ensure your UPI handle is still active.

7. Failed or pending transactions

If a transaction fails on the payment gateway but the amount is still debited from your account, this is usually because the bank has placed a temporary hold. In the vast majority of cases, the amount is automatically reversed by the bank within 5–7 working days. You do not need to take any action.

If the amount is not reversed after 7 working days, please contact us with your transaction reference and we will work with Razorpay to investigate.

8. Cancellation

We currently accept one-time donations only. We do not operate any recurring donation subscriptions, standing instructions, or monthly auto-debit arrangements through our website. There is therefore no donation subscription for you to cancel.

If you have set up a recurring transfer to our bank account directly through your own bank, please cancel it through your bank's standing-instruction facility. We have no ability to cancel transfers initiated from your end.

9. Donation receipt and 80(G) certificate

On successful completion of an online donation, you will receive an automated payment confirmation from Razorpay or the payment processor. This serves as proof of payment.

For an 80(G) tax exemption certificate (Indian donors only), please email nadeem@raptorrescue.org with the following:

• Your full name (as per PAN)
• PAN number
• Postal address
• Transaction ID and date of donation

We will issue and email the 80(G) receipt within 10 working days of receiving these details. Wildlife Rescue is registered under Section 80(G) of the Income Tax Act, 1961 (Reg. No. AAATW2352B25DL02, valid for Assessment Years 2027-28 to 2031-32).

10. International donations

Donations made by US donors through our fiscal sponsor Raptor Rescue and Research Inc. (EIN: 87-3289299) are governed by R3's own refund and acknowledgement policies. For refund requests on US-side donations, please write to nshehzad@raptorrescueusa.org or visit raptorrescueusa.org.

Donations made via GoFundMeare governed by GoFundMe's own refund policy, available on their website.

11. Chargebacks and disputes

If you believe a donation was made fraudulently or in error, we encourage you to contact us first at nadeem@raptorrescue.org before initiating a chargeback with your bank or card issuer. A direct refund through Razorpay is usually faster and avoids the dispute fees and administrative burden that chargebacks place on our small team.

12. Contact us

For any questions about this policy, refunds, or receipts:

• Email: nadeem@raptorrescue.org
• Phone: +91 98100 29698
• Post: C-6/1, Rehmani Chowk, Street No. 9, Wazirabad Village, Delhi - 110084, India